Shipping Policy
At Kiki & Bella, we’re dedicated to delivering high-quality pet essentials straight to your door. Please review our shipping guidelines below to understand how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is shipped, you will receive a shipping confirmation email with your tracking number.
Shipping Times
Delivery times vary by destination. Estimated delivery windows:
• USA, Canada: 5–12 business days
• Europe: 7–14 business days
• Rest of the world: 10–20 business days
Please note: These are estimates and may vary during peak seasons, carrier delays, customs processing, or unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your location and the weight/size of your order. We sometimes offer promotions such as free shipping, which will be clearly shown at checkout if available.
Tracking Your Order
As soon as your order ships, we’ll send you a tracking link via email. You can also track your order anytime on our Track Your Order page.
Customs, Duties & Taxes
Depending on your country, your order may be subject to customs fees or import taxes. These charges are not included in our prices and are the responsibility of the customer.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, we are no longer responsible for lost or stolen packages. If this happens, please contact your local postal service or delivery provider for further assistance.
Incorrect or Incomplete Address
If you enter an incorrect or incomplete address at checkout, please contact us immediately. We are not responsible for delays or lost packages caused by incorrect shipping information.
Delayed Shipments
While we do our best to deliver your order within the estimated timeframe, unexpected delays may occur. We cannot be held responsible for delays due to customs, weather conditions, high package volume during holidays, or carrier-related issues.
Need Help?
If you have any questions about your order or need assistance, please reach out to us anytime through our Contact Us page or email our support team. We're here to help!